How I Do It

Rachel's
Marketing
Methodology

A case study in copy that converts

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Before We Begin

Most marketing feels like a stranger handing you a flyer. The approach I use is more reliable than any framework: understand people well enough to write them something that feels like it was meant for them alone.

This methodology is both a map of how I work and a window into why it works. Six pillars. Each one builds on the last.

Pillar 1
The Meaning Making
We figure out your why, so I can tell your story.

I never start with a brief. I start with a conversation. Before I write a single word for you, I need to understand what made you build this thing in the first place.

I ask questions that might feel unusual for a marketing conversation. I listen for the moments where your voice changes. I look for the detail that arrives with a small pause: because that detail is usually the one that belongs in the story.

The Daun Penh Group brief arrived as floor plans and square footage. What emerged was a narrative about cultural preservation: about giving Khmer arts a home that was also a destination.

Pillar 2
Defining Your Audience
We figure out who they are and exactly how your offer meets them there.

I can spot the problem from the first sentence. The copy is pointing at itself. Meanwhile, your audience is tired and scrolling.

I map three layers: Needs (the functional gap), Wants (the emotional underpinning), and Hungers (the deep driver with no clean name). Then I hold your offer up to each layer and find where it answers what they're carrying.

For Bay of Lights, the 2am investor thought wasn't about the development: it was about whether a frontier market was a smart bet. Once I understood that, the messaging wrote itself.

Pillar 3
The Research
I get behind their eyes and ears. I write them something that feels like a love letter.

This is the part most copywriters rush past. I stay in it. Research means genuine immersion: reading the forums where your audience talks when they think no one is watching, paying attention to when they write exactly and finally and I just wanted someone to.

Those words are gold. Those are the words I bring back to the copy.

For Dorsu, the research meant understanding how Cambodian consumers relate to ethical fashion. The product pages weren't translated marketing: they were written from the ground up for that reader.

Pillar 4
Designing the Funnel
A compact funnel, intentionally built.

My funnel fits on a napkin. Five stages: Education → Interest → Free Thing → Query → Purchase.

The Free Thing: the lead magnet: is the most underestimated move in marketing. It's a sample of exactly how you work. And it builds your email list. In a world of shifting algorithms, your email list is the one asset you actually own.

Business Class ASAP had strong positioning and almost no social presence. We built funnel and channels together from scratch: every platform speaking the same language from day one.

Pillar 5
The Writing
Human first. Always.

I write by hand first. Literally. The result is what I keep as the 100% human version. It breathes. It carries the small irregularities that come from a real person working something out in real time.

After that, I use AI as a polish layer: the same way I use a good editor. But I write first, every time. Starting from generated copy and trying to work humanity back into it is like trying to add soul to a photograph after you've already printed it.

For Vedic Psychology Institute, every piece went through one test: accessible without being condescending? Clear without being thin? The line between those is narrower than most expect.

Pillar 6
Review & Iteration
We cycle back until it's right. Cycling back is the work.

The first draft is a starting point. Writing that's meant to move people is a conversation between what you intend and what the reader receives. Precision takes passes.

My clients are in the room for this because there are things only they can add: the story I didn't know to ask for, the specific word that only someone living this work every day would choose.

TechFlow came in as a Webflow agency. Through iteration we repositioned around design-led digital product development: an identity that didn't tie them to any single platform.

Investment · Podcast · Cultural
Good Morning Cambodia
Podcast Copywriting · Investment Portal · gmcambodia.com
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Most investment platforms talk to investors. Good Morning Cambodia talks to people who are genuinely curious about a country, and trusts that curiosity to do the conversion work.

The platform sits at a specific intersection: it's a podcast, an investment portal, and a cultural guide all at once. My work focused on connecting international audiences with Cambodia's growth story, promoting cultural insights alongside investment opportunities.

I helped develop positioning that framed GMC not as a typical investment platform but as an insider access point: decades of on-the-ground experience, conversations with the people actually building things. Honesty as differentiator in a space full of sanitized opportunity decks.

During this time I also became spokesperson for PSTC and the UPTIME Academy, working in both Thailand and Cambodia.

GEO · SEO · AI Search
Akalah
GEO Strategy · SEO Audit · AI Search Visibility
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This is the project I get asked about most: getting clients through ChatGPT. Generative Engine Optimization means writing to be summarized, cited, and recommended by a language model.

For Akalah, I ran a full SEO audit and developed a GEO strategy that positioned them as an authoritative source in their category. Content structured to be machine-readable and genuinely useful turns out to be the same thing.

The result was direct client acquisition through AI chat platforms. It's early days for this kind of work, and that's exactly why I found it worth doing.

Tourism · Research · Award-Winning
Ministry of Tourism
Tourism Research · Strategic Content · Cambodia
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This is the project I'm proudest of. I was commissioned to conduct tourism research and strategic content development for Cambodia's Ministry of Tourism, focused on U.S. outbound travel.

The research covered traveler demographics, spending patterns, destination preferences, and service gaps. The findings pointed to concrete opportunities in marketing framing, cultural storytelling, and visitor services.

The work was formally recognized with an award for supporting tourism development. His Excellency HUOT Hak thanked me personally for my efforts to promote Cambodia through market research and international outreach.

SEO · B2B · Positioning
TechFlow Agency
SEO Architecture · B2B Positioning
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TechFlow came in positioned as a Webflow agency: already too narrow and getting more so. I helped reposition around design-led digital product development, building keyword clusters and an internal linking system for long-term topical authority.

Clarity of positioning is an SEO decision as much as a branding one. When a site knows what it is, Google figures it out faster.

Investment · Coastal · Cambodia
Bay of Lights
Investment Copywriting · Coastal Development
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Investment copy is a trust exercise. The reader is alert to anything that papers over risk. Writing for this audience means earning the right to make a case, not just making one.

I developed keyword-aligned narratives across hospitality, tourism, and real estate investment: translating the masterplan's complexity into messaging that could hold together across presentations and web copy. The goal: an investor who felt informed. Informed people close deals.

Brand · SEO · Localization
Dorsu
Brand Localization · SEO · shopdorsu.com
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Dorsu is a sustainable fashion brand in Cambodia selling to a local market that international templates don't speak to. The research phase was the whole job: understanding how Cambodian consumers relate to ethical fashion in their specific cultural context.

I rewrote the product pages from the ground up, optimized for local SEO, and built in Khmer language support. A brand that sounds like it was written in a European marketing office has a ceiling here. This work pushed past it.

Urban Vision · Proposal
Daun Penh Group
Urban Vision Storytelling · Phnom Penh Arts District
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The brief arrived as a blueprint: floor plans, facility lists, projected square footage. What was needed was a story.

In reality it was an answer to a question Phnom Penh had been quietly asking: where does Khmer culture live in a city moving this fast? That question became the spine of everything. Each facility got its own narrative logic, explained in terms of the community it would serve.

Educational · SEO · Philosophy
Vedic Psychology Institute
Educational Copywriting · myvedicpsychology.com
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Vedic psychology sits at the intersection of ancient philosophy and modern self-inquiry. The audience was curious but not yet initiated. Every piece went through one calibration: is this accessible without being condescending?

The line between those two is narrower than most expect. I developed keyword frameworks and handled full technical SEO alongside the writing.

Luxury · Social Launch
Business Class ASAP
Luxury Positioning · Social Launch · businessclassasap.com
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Luxury copy has one rule: the reader isn't looking to be impressed by features. They assume quality. What they're looking for is feeling: that this brand understands their standards.

I refined web copy, contributed to the blog, and launched their Instagram, Facebook, and TikTok from the ground up with seeded high-quality content on day one. Someone who found them on TikTok and visited the website should feel like they'd arrived at the same place from a different door.

Good copy doesn't come from a desk alone. It comes from a life lived with enough curiosity and range to understand people across vastly different contexts.

Phnom Penh Players
Actor · Writer · Director · Producer · Head of Marketing

The longest-running charity theatre group in Cambodia, founded in 1992. Every show raises money for local causes. I acted, co-starred, wrote original plays, directed, produced, and eventually joined the committee as Head of Marketing.

When you are standing in front of a live audience, you know immediately whether something landed. The room either shifts or it doesn't. That instinct lives in every piece of copy I write.

One of my original productions was a comedy called 'That Would Never Happen', starring Monja McKay. A joke on paper is a theory. A joke in a room is either a fact or an embarrassment. Headlines work the same way.

ACSR Siem Reap
Stand-Up Comedy · Siem Reap

Out of the Phnom Penh Players grew a stand-up comedy scene in Siem Reap. Stand-up and copywriting share the same problem: a very short window to earn someone's full attention, and if you lose it, they're gone.

The structure of a good joke and the structure of a good headline are closer than most people realize. Both require you to set something up and pay it off with a surprise that, in hindsight, felt inevitable.

Getting on stage regularly also does something to your relationship with failure that is genuinely useful in a creative profession. You learn to iterate without flinching.

ICIDO
Fundraising · Volunteer Teaching · Takeo Province, Cambodia

ICIDO is an orphanage and English school operating in Takeo province, serving children who need both a safe place and a future. I fundraised for the organization and volunteered as an English teacher with the kids directly.

Teaching children in a rural Cambodian province puts you inside the culture in a way that no research project ever could. Understanding Cambodia deeply has made me a better writer for every Cambodian brand I've worked with since: Dorsu, Bay of Lights, Ministry of Tourism, Daun Penh.

AFIS
Grade 1 Teacher · Head of Admissions · $22K in Enrolments

I joined AFIS as a Grade 1 teacher. Within six months I was Head of Admissions. The school needed enrolments: a Facebook presence that wasn't working and families who didn't know enough about what was on offer.

For parents choosing a school, the decision is never purely rational. It's about trust, belonging, whether their child will be seen. The Facebook content I produced spoke to that directly.

In the first year, the marketing effort brought in $22,000 in enrolments. A school in need of students found them. The writing was just the bridge.

On Stage & In Character

Co-starring with Monja McKay and Emily in the Census Play: Phnom Penh Players
Co-starring with Monja McKay and Emily in the Census Play: Phnom Penh Players
On stage with the Phnom Penh Players
On stage with the Phnom Penh Players
Stage managing a Kun Khmer Martial Arts event: in collaboration with the Ministry of Tourism
Stage managing a Kun Khmer Martial Arts event: in collaboration with the Ministry of Tourism
Rachel in deep discussion at a Phnom Penh networking event
Rachel in deep discussion at a Phnom Penh networking event

The Work

Client meeting, Phnom Penh
Client meeting, Phnom Penh
Working through the brief
Working through the brief
Team session at Raintree, Phnom Penh
Team session at Raintree, Phnom Penh
Business Class ASAP: web copy and social launch
Business Class ASAP: web copy and social launch
VPI remote strategy session
VPI remote strategy sessionRachel top right
Strategy call: Angelique Delamere, Maximilien Grolier, Mathias Goulevant
Strategy call: Angelique Delamere, Maximilien Grolier, Mathias Goulevant

Good Morning Cambodia & PSTC

Kevin and Rachel with GMC host Jesse McCall, Ambassador of Trade to the US
Kevin and Rachel with GMC host Jesse McCall, Ambassador of Trade to the US
On the Good Morning Cambodia podcast
On the Good Morning Cambodia podcast
With Kevin Jack, Behavioral Psychologist and Cambodia advocate
With Kevin Jack, Behavioral Psychologist and Cambodia advocate
Thailand Morning News: Representative PSTC Country GEO, Cambodia
Thailand Morning News: Representative PSTC Country GEO, Cambodia
PSTC & PlanetComm Training Center, Bangkok: June 2025
PSTC & PlanetComm Training Center, Bangkok: June 2025
Receiving recognition at PSTC & PlanetComm, Bangkok
Receiving recognition at PSTC & PlanetComm, Bangkok
Pathmazing Academy: with Steven Path, SaaS developer and Cambodian Unicorn
Pathmazing Academy: with Steven Path, SaaS developer and Cambodian Unicorn

Recognition & Awards

With His Excellency HUOT Hak: recognized for market research and promotion of Cambodia
With His Excellency HUOT Hak: recognized for market research and promotion of Cambodia
Winning Second Prize at an Influence event after KOL work with their team
Winning Second Prize at an Influence event after KOL work with their team

Teaching & Community

Volunteering at ICIDO English School, Takeo Province
Volunteering at ICIDO English School, Takeo Province
Local celebrity Rayno CoCo and Rachel: promo video for AFIS
Local celebrity Rayno CoCo and Rachel: promo video for AFIS

What It Looks Like To Work With Me

Built carefully.
On purpose.

The work I do is built around your specific story, your specific audience, the particular shape of what you're offering. No templates with your name dropped in.

Working with me is a full build: story, audience, funnel, words, all of it aligned and pulling in the same direction. You get the research behind every phrase that sounds effortless. You get someone who cares about your conversion as much as you do.

I work best with coaches, creators, and founders who have something real to offer and need someone who can articulate it with the precision it deserves.

rachelpilloff@gmail.com
Rachel Pilloff
Copywriter · Content Strategist · Meaning Maker